Dashboard Preview

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🚀 Welcome to the Future of Ticket Management

Our Advanced Ticket Management System is designed to streamline your workflow with cutting-edge features, intelligent automation, and a seamless user experience.

💡 Live Demo: Check it out here

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🌟 Key Features

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🖥️ Modern Dashboard

  • Interactive and user-friendly UI
  • Real-time updates with WebSocket support
  • Elegant dark/light mode switch

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📊 Kanban Board & Calendar View

  • Drag and drop ticket management
  • Organized by stages (To Do, In Progress, Resolved)
  • Due-date tracking with calendar integration

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🔔 Real-time Notifications

  • Instant updates on ticket status
  • In-app and email alerts

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🤖 AI-Powered Assistance

  • Smart Ticket Routing: AI assigns tickets to the best-fit team member
  • Predictive Analytics: Forecast resolution time
  • NLP Ticket Categorization: Auto-sorts tickets by urgency and type

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🏗️ System Architecture

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🔄 Ticket Lifecycle Flow

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🚀 Getting Started

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🔧 Prerequisites

  • Node.js (v14+)
  • npm (v6+)
  • Git

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📥 Installation

git clone https://github.com/your-org/advanced-ticket-system.git
cd advanced-ticket-system
npm install
cp .env.example .env  # Configure environment variables
npm run dev

👉 Open http://localhost:3000 in your browser!

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📚 Usage Guide

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🎟️ Creating a New Ticket

  1. Navigate to the Dashboard
  2. Click Create New Ticket
  3. Fill in:
    • Title
    • Description
    • Priority Level
    • Assignee
  4. Add Tags for filtering
  5. Hit Submit 🎉

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🏷️ Viewing & Managing Tickets

  • Kanban Board: Drag & drop to different stages
  • Calendar View: View ticket deadlines
  • Table View: Sort, filter, and search tickets

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📊 Generating Reports

  1. Navigate to Reports
  2. Select Performance Metrics
  3. Pick Date Range
  4. Click Generate Report 📈

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🤖 AI Workflow Automation

⚠️ Data Privacy Notice: Ensure compliance with GDPR and security policies when handling sensitive ticket data.

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🛠️ Customization & Integration

  • Add custom fields to tickets
  • Design custom workflows & automation
  • Integrate with Slack, Jira, Trello, and Zapier

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🤝 Contributing

We welcome contributions! Please follow our Contribution Guide.

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📄 License

Licensed under MIT - see the LICENSE.md for details.

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🙏 Acknowledgments

  • Thanks to all our contributors and users!
  • Special thanks to open-source communities for their incredible tools!

🎉 Happy ticketing! 🚀

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📧 Contact

For questions or feedback, reach out:

📨 Email: projects@briankimemia.is-a.dev 🌐 Portfolio: Brian Kimemia GitHub: BrianKN019

Thank you for exploring this project! Let’s innovate and build secure AWS solutions together. 🚀